SHIPPING & RETURNS
Shipping Policy
Processing Time:
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Delivery Time:
Once shipped, delivery typically takes:
• Standard Shipping: 3-5 business days
• Pick up at NewSkin Med Spa: same day
Delivery times may vary depending on the carrier and your location.
Tracking Your Order:
You’ll receive an email confirmation with tracking details once your order has shipped.
Shipping Areas:
We currently ship within Puerto Rico and the United States.
Return & Exchange Policy
At New Skin Med Spa, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return and exchange policy. Whether you've changed your mind or encountered any issues with the product, we are here to assist you every step of the way.
Our goal is to build trust and ensure your confidence in shopping with us. We are dedicated to providing a transparent and fair return and exchange process, so you can shop with peace of mind.
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Due to the personal nature of skincare products and to ensure the highest standards of hygiene and safety, we cannot accept returns or exchanges on opened or used items.
We gladly accept returns on unopened and unused products within 14 days of delivery, as long as they are in their original packaging and accompanied by proof of purchase.
Approved returns will be issued as store credit or product exchange.
Damaged or Incorrect Orders:
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at
Include your order number and photos of the product and packaging — our team will be happy to assist with a replacement or refund.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the product arrived damaged or in error.