STORE POLICY

Customer Care

At NewSkin Med & Spa, we are committed to providing exceptional service and personalized attention.

• Our team is available to assist you with product recommendations, skincare guidance, and order support.

• You can reach us at 📧 info@newskinpr.com or by phone at

📞 (939)437-4744.

• We aim to respond to all inquiries within 24–48 business hours.

Your trust matters to us — we treat every client with care, respect, and professionalism.

Your privacy is important to us. All personal information collected during checkout or appointment bookings is kept confidential and secure.

We do not share or sell your personal data to third parties.
Payment details are processed through secure, encrypted systems to protect your information.
Any client records, including skin analysis or treatment notes, are kept confidential in accordance with HIPAA and data protection standards.

By purchasing products or booking services with us, you agree to our privacy practices and terms of use.

In-Spa Appointments

• All services are by appointment only.

• Please arrive 10–15 minutes early to prepare for your treatment.

• Cancellations: Require at least 24 hours’ notice to reschedule or cancel.

• Late arrivals may result in a shortened service time out of respect for other clients.

Gift Cards & Promotions

• Gift cards are non-refundable and may be used for products or spa services.

• Promotional offers cannot be combined unless stated otherwise.

• Discounts and promotions are subject to change without notice.

Payment Methods

All prices are listed in U.S. dollars (USD).

• We accept all major credit cards and secure online payments.

• Orders are processed within 1–3 business days once payment is confirmed.

• Once an order is submitted, changes or cancellations are not guaranteed.